Terms of Service

Last Updated: January 26, 2026

1. Acceptance of Terms

By accessing and using the DIMRP platform and hardware, you agree to be bound by these Terms of Service.

2. Hardware Ownership (Strict HaaS)

All hardware devices provided by DIMRP (including Helmet Units, Wrist Units, and Beacons) remain the exclusive, inalienable property of DIMRP under all circumstances. DIMRP does not sell hardware. Devices are provided strictly under a temporary Right to Use (License) or Bailment (Comodato) regime.

  • Prohibitions: To protect industrial secrets, the Client is strictly prohibited from opening, dismantling, reverse engineering, or transferring the device to third parties.
  • Mandatory Return: Upon termination of the subscription, the Client MUST return all devices to DIMRP.

Security Cashback Incentive: DIMRP offers a cashback percentage upon return, provided the devices are received in good physical condition (untampered). Returned devices are sent to a specialized center for security analysis and recycling.

3. Maintenance and Warranty

DIMRP commits to keeping device firmware updated and functional.

Coverage: Maintenance, repair, replacement, and firmware update costs will be fully covered by DIMRP if failure is due to manufacturing defect or natural wear.

Exclusions: Physical damage, tampering, or usage outside environmental specifications will void this coverage.

4. Service Limits & Fair Use Policy

Plans designated as "Unlimited" are subject to Fair Use to prevent abuse. DIMRP reserves the right to limit service if usage significantly exceeds average enterprise patterns or causes performance degradation.

5. Limitation of Liability

DIMRP IS AN ASSISTANCE TOOL. IT DOES NOT REPLACE PROFESSIONAL SAFETY EQUIPMENT, PPE, OR HUMAN SUPERVISION.

DIMRP is not liable for indirect, incidental, or consequential damages. The service does not guarantee 100% detection of every safety incident due to inherent technical limitations.

6. Data Collection

By using our services, you authorize the collection of telemetric and sensors data. Please refer to our Privacy Policy for details.

7. Governing Law

These Terms shall be governed by the laws of Portugal (EU) and Brazil, depending on the Client's jurisdiction.